Returns

We strive to provide our customers with high-quality products and excellent customer service. If, for any reason, you are not completely satisfied with your purchase, we are here to assist you with our return policy.

Returns

You may return eligible items within 30 days from the date of purchase. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging. Item must be resaleable.

To initiate a return, please follow these steps:

- Contact our customer service team at sales@ticexpress.com  to request a Return Authorization (RA) number.

- Clearly write the RA number on the outside of the package.

- Ship the item to the address provided by our customer service team.

Refunds

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. Please note that it may take a few business days for the refund to reflect in your account.

Defective Items

If you received a defective or damaged item, we are happy to exchange it for the same item. Please contact our customer service team at sales@ticexpress.com  to arrange for an exchange.

Shipping Costs

Shipping costs for returns are the responsibility of the customer unless the return is due to a mistake on our part or a defective/damaged item.

The Restocking Fee will be 20% for all unopened items unless you have a specific contract that states otherwise.

If you have any questions about our return policy, please contact us at 800-554-9186 or email us at sales@ticexpress.com.